**Work from home opportunity or in office as desired! Hiring in Wisconsin statewide only.**

Position Summary:

Under supervision of the Human Resources Director, the Employee Experience Manager will create an engaging employee-centric lifecycle for current and future talent by designing and shaping Lakeland Care, Inc.’s (LCI) employee experience (EX) strategy to advance the mission, values, expectations, and goals of LCI. This role will collaborate across a diverse set of stakeholders to facilitate the design, build, execution, and operationalization of EX programs to include DEI&B, Organizational Development (OD) initiatives, employee engagement and performance strategies. In addition, the Employee Experience Manager is responsible to provide proactive support by deploying learning and coaching strategies to give guidance and advice to EX staff and leadership team members on HR policy, procedure, and best practice. 

Essential Competencies:

Accountability

• Actively support the achievement of LCI’s strategic objectives in a manner consistent with LCI’s mission, values, and brand. Develop and deliver transformational projects and initiatives that will increase engagement and support LCI’s employee experience strategy, partnering with the Employee Experience Coaches, HR Business Partner, and LCI leadership.
• Partner with leadership to develop and implement learning activities that ensure consistent and comprehensive application of LCI policies and procedures cross functionally. 
• Promote and advance a learning culture through competency upskilling.
• Plan and advance LCI’s competency and performance models. 

Critical Thinking

• Approach and apply traditional HR concepts with creativity that produces recommendations and decisions that are transformative to LCI’s culture and values, leveraging the input of diverse stakeholders along the way.
• Collaborate cross functionally to develop and coordinate overall employee experience and a values-based culture. 
• Conduct follow-up studies of all completed training to evaluate and measure efficacy. Ensure that learning attendees are trained in a culturally competent manner.

Commitment to Excellence

• Champion the employee life cycle process, ensuring all stages are meaningful, providing clarity and connection for all employees and their role in relation to the overall mission and vision to ensure a high-quality experience.
• Oversee the development and deployment of high-quality learning opportunities for the organization through LCI’s annual learning plan.
• Seek opportunities to develop impactful content designed to improve employee performance, engagement, and business results.
• Maintain knowledge of innovative and effective adult learning approaches and methods. 
• Regularly analyze employee learning needs and propose growth methods in response to those needs.
• Produce high quality results with complex workloads and competing demands.
• Support change management efforts by leading and influencing change plans and communications as it relates to business strategy changes within HR. 

Interpersonal Awareness

• Operate with the highest standards of integrity, credibility, and trustworthiness; maintain confidentiality of highly sensitive information and data. 
• Exhibit LCI values consistently to demonstrate full cultural support within the organization.

Relationship Building

• Consistently correspond and partner with Community Engagement Manager, along with other members of Human Resources Division and organizational leadership. 
• Motivate and lead a high-performing team; attract, recruit, and retain employees while providing mentoring and professional development.
• Actively build and maintain relationships to establish organizational partnerships in support of employee experience related initiatives.
• Foster a team energy which empowers organizational coaching to guide leaders in a strength-based, emotionally centered, strength-based, service-minded approach to excellence. 

Organizational Regard

• Model LCI values and champion a collaborative organizational culture that focuses on building a high performing, high-trust, kind, and inclusive environment.  
• Identify opportunities to collaborate across the organization to reach goals around improving employee experience and engagement.
• Align culture priorities within the organization to our overall diversity, equity, inclusion, and belonging efforts.
• Complete and submit annual Affirmative Action Plan report. Investigate and represent LCI with the U.S. Equal Employment Opportunity Commission (EEOC) and Wisconsin Equal Rights Division (ERD) charges, as well as complaints or formal charges regarding wage and hour, discrimination, harassment, safety, workers’ compensation, or other employment-related matters. Remain aware of recent trends in employment law and state and federal regulations to remain responsive to a changing environment. 
• Provide day-to-day leadership and management that mirrors the adopted mission, vision, and values of Lakeland Care.  

Requirements:

• Bachelor's degree in Human Resources, Education, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• Minimum of five (5) years of human resources management, organizational development, or training experience to include employee relations and performance management. 
• Minimum of two (2) years supervisory/leadership experience.
• SHRM-SCP or SPHR preferred. 
• Working knowledge of employment law and compliance requirements.
• Ability to prioritize and manage workload to aggressive deadlines.
• Ability to respond effectively to sensitive inquiries and situations.  
• Demonstrated ability to communicate clearly and concisely with diverse sections of the general population and professional community.
• Ability to identify and define issues and opportunities, analyze, and interpret various sources of complex data, and draw valid conclusions to take appropriate action.
• Strong customer service skills and ability to build positive, collaborative working relationships with leaders and staff. 
• Demonstrated ability to present self with a professional, polished appearance and a friendly, welcoming demeanor. 
• It is preferable for individuals in this position to have prior experience with Family Care; long-term managed care for the elderly and individuals with disabilities; health care; and/or human services. 
• Current driver’s license, acceptable driving record and proof of adequate insurance.

In evaluating candidates for this position, Lakeland Care may consider a combination of education, training, and experience, which provides the necessary knowledge, skills, and abilities to perform the duties of the position.

Working Conditions:

Work is performed largely remote and/ in an office environment, with minimal chance for personal injury. Respond to various operational, community, customer or employee situations and fulfill multiple priorities within established deadlines. Serve as a representative of the organization at appropriate functions. Work hours are generally during normal business hours. However, unscheduled evening and weekend work will be necessary to meet the needs of the organization. Occasional travel between offices or offsite work. 

Acknowledgement:  
 
This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive.  It does not state or imply these are the only duties and responsibilities assigned to the position.  The employee may be required to perform other job-related duties.  All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. 
 
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.