Position Title:Learning and Development Manager
Date Posted: July 16, 2019
Job Location: Madison, WI
Company Name: Group Health Cooperative of South Central Wisconsin
Contact: Karen Colwell
1265 John Q. Hammons Drive
Madison, WI 53717
(608) 251-4156
Description: Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER

Group Health Cooperative of South Central Wisconsin is seeking a HR Learning and Development (L&D) Manager responsible for providing oversight and supervision of the HR Learning and Development staff while taking a leadership role in the prioritization and provision of technical and in-service training for new and current Group Health Cooperative of South Central Wisconsin (GHC-SCW) employees. The HR L&D Manager facilitates and/or conducts training and development activities that include, but are not limited to the following areas: Organizational and leadership development, service excellence standards, healthcare, competency assessment, insurance, and orientation for new employees. The HR L&D Manager develops training curriculum and materials, as required, and evaluates the effectiveness of training and development programs.

Our Mission Statement: To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner to persons in the GHC-SCW service area.
Our Vision: To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates.

Our Common Values:
• Patient Centered:
When health insurers and health care providers are brought together under one roof, we are better together. Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care. Members and their providers participate in making meaningful decisions that lead to better outcomes.
• Quality Driven: When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together. GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
• Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together. GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChartSM, access to innovative Complementary Medicine benefits and Wellness reimbursement services.
• Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together. We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community.
• Not for Profit Cooperative: When we share a common purpose, a common voice and a common vision, we are better together. We use our surpluses to improve clinics, enhance health care benefits and give back to the community. Our members, not our profits, are our priority. We have a unique “cooperative” governance structure which works directly for our members.

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.

We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.

1. Bachelor’s degree from an accredited college or university in Education, Business or relevant field; or equivalent business experience required. Master’s degree in Organizational Leadership Development or in Psychology or Business Administration or related field with an emphasis in organizational development is highly desirable.
2. Minimum of three (3) to four (4) years of progressive experience in instructional design, development, and in providing adult learning programs using a wide range of training methods, techniques, and formats is required.
3. Prior supervisory experience, including providing guidance and leadership to staff training specialists, instructors, and/or external training and development consultants is preferred.
4. Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.
5. Knowledge of organizational and leadership development principles and processes, methods, and techniques is required.
6. Knowledge of the principles and practices used in health insurance and/or clinical operations preferred.
7. Knowledge of or ability to learn the major business operations of a managed care /staff model clinic organization. Specifically: operating procedures and practices related to patient care, safety, and satisfaction; customer service; quality improvement; proactive healthcare and community outreach; electronic medical records; and registration, insurance, billing and ancillary systems.
8. Knowledge of and ability to apply project planning and project management practices and principles. Skill in organizing resources and establishing priorities.
9. Effective written and verbal communication skills required. Knowledge and proficiency with English punctuation, grammar and spelling required.
10. Knowledge of and ability to effectively use computer software programs such as MS Office including word processing, spreadsheet, email, and presentation programs such as PowerPoint.
11. Knowledge of or ability to learn various healthcare related systems software. Experience with EPIC systems is desirable but not required.
12. Excellent facilitation skills required. Ability to coach, mentor, and provide customized education programs to support new and current employees.
13. Ability to continually assess GHC-SCW business needs and recommend appropriate and creative learning activities. Knowledge and proficiency to develop, prepare, and maintain educational materials. 

Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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