Position Title:Director of Learning & Professional Development Programs
Date Posted: May 7, 2018
Job Location: MADISON
Company Name: World Council of Credit Unions
Contact: JoAnna Vanderpoel
Madison, WI 53705
(608) 395-2034


World Council of Credit Unions is the global trade association and development agency for credit unions and savings and credit co-operatives. Our international development programs assist credit unions and their associations to promote economic development, providing access to financial services to improve health outcomes, foster micro, small and medium-sized enterprise growth, increase food security, advance educational achievement, develop mobile payment networks, support communities at risk and encourage legislative reform and regulatory systems development.  World Council represents more than 235 million members of 68,000+ credit unions in 109 countries across the globe.


This position will be responsible for the development and implementation of the learning and professional development strategy for the World Council of Credit Unions as well as leading the eLearning programs, CPE accreditation for WOCCUs programs, and delivery of world class learning offering at the World Council’s global and regional conferences.


  1. Learning Strategy
  • Develop the learning strategy for the World Council to include coordination between the eLearning and the face-to-face learning programs
  • Continuous monitoring of the educational needs of the World Council’s membership and World Council curriculum development ensuring that learning programs are available to meet these needs
  • Coordination of learning programs with the Training and Education departments of the World Council’s membership
  • Preparation and execution of annual financial plan and responsible for meeting the department’s annual financial objectives
  • Development of a dashboard and periodic reporting on the effectiveness and financial results of the Learning programs
  • Development of the department’s marketing plan and coordination with the Communications and IT departments the execution of that plan via press releases, social media, and Learning page within the WOCCU website
  1. eLearning Programs
  • Identification of training partner organizations to provide content to meet the needs identified
  • Negotiation of agreements with training partner organizations to achieve financial goals and include scorecards to monitor results of the programs
  • Responsible for the sourcing, design, development, delivery and continuous improvement of the learning programs offered
  • Work with IT to develop the required linkages between the World Council and the partners web pages and learning management systems
  1. Continuing Education Certification
  • Development of a Continuing Professional Education (CPE) strategy
  • Oversee the relationship with CPE accrediting organizations within and outside of the United States and the respective certifications of WOCCU’s face-to-face and eLearning programs as deemed appropriate
  • Ensure that appropriate documentation is maintained to allow attendees of the programs to claim CPE credits and for WOCCU to continue to be accredited with the CPE providers
  1. World Credit Union Conference (WCUC) and other Regional Conferences
  • Responsible for the development of the educational grid to be included with the annual WCUC hosted by the World Council
  • Sourcing of the speakers, panelists and moderators for the Learning programs included in the WCUC educational grid
  • Assist in the sourcing of speakers, panelists and moderators for the Learning programs included in other Regional Conferences and other Learning programs hosted by the World Council
  • Work with the Meetings team to coordinate speaker contracts and other logistics for the conference Learning programs
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:  Bachelor’s degree in HR, adult learning, teaching or a related field.  Minimum of five years of experience in program design, development or consulting on course content, and / or delivery of learning programs for adults preferably in an eLearning environment.  Knowledge of eLearning development principles and technology.  Familiarity with on-line Learning Management Systems and adult learning principles.  Experience working with learning programs in a trade association or corporate learning setting.  Previous supervisory experience and multi-lingual/multi-cultural experience a plus.  Experience working with Credit Union industry preferred.    
Language Skills: Strong fluency in English (read, write and speak) required.  High language skills required including the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematic Skills:  Intermediate mathematic skills required including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Skills: High level of reasoning skills including the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:  Intermediate knowledge of word processing, spreadsheet, LMS, contact database and web applications.
WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of the job, the employee may occasionally be exposed to outdoor weather conditions extreme heat and/or cold and working in unusual places.  The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit (occasionally for extended periods of time).  The employee is frequently required to talk, hear, reach and stand; rarely required to stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 25 pounds.
SUPERVISORY RESPONSIBILITIES:  The Training and Education Program Manager. 

TRAVEL:  Up to 20 days per calendar year; domestic and international.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Qualified candidates may apply via www.woccu.org/careers

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